fswin's Privacy Policy

1 Introduction and Scope of Policy

fswin is a trusted online gaming platform operating for users in Bangladesh. Protecting the personal information you provide while using our platform is our highest priority.

This privacy policy applies to the fswin website (https://fswin.lat), related services, and all gaming activities provided through the platform. If you do not agree with the terms set out in this policy, please refrain from using our services.

By registering or logging in to our platform, you are considered to have accepted the terms of this privacy policy. fswin provides services only to those aged 21 or above.

2 Information We Collect

fswin may collect various types of information for different purposes. The types of information collected are described in detail below:

a) Identity Information:

• Full name and date of birth
• National ID card or passport number (for verification)
• Address and nationality
• Mobile number and email address

b) Financial Information:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts

c) Technical Information:

• IP address and device identifier
• Browser type and operating system
• Cookie and session data
• Activity logs on the platform

d) Gaming Information:

• Game play history and preferences
• Bet amounts and outcomes
• Bonus usage details

3 How We Collect Information

fswin may collect your information in the following ways:

• Direct Collection: Information you provide during registration forms, verification processes, or when contacting customer support.
• Automatic Collection: When you browse our platform, information is automatically collected through cookies and similar technologies.
• Collection from Third Parties: Necessary information collected from payment processors or identity verification service providers.
• From Gaming Activity: Data generated through your gameplay activity, bets, and transactions on the platform.

4 Purpose of Using Information

fswin uses your personal information only for specific and legitimate purposes. The main purposes are:

• Account Management: Creating, maintaining, and keeping your account secure.
• Identity Verification: Confirming your age and identity to ensure the proper operation of the platform.
• Financial Transactions: Processing deposits and withdrawals and ensuring the security of financial transactions.
• Customer Support: Resolving your complaints, questions, and support requests in a timely manner.
• Security & Fraud Prevention: Preventing unauthorized access, fraud, and money laundering.
• Legal Compliance: Adhering to applicable laws and regulations.
• Service Improvement: Analyzing your experience to improve the quality of the platform.
• Responsible Gaming: Identifying potentially problematic gaming behavior and providing necessary support.

5 Cookie Policy

The fswin website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our website remember your preferences and improve the quality of service.

We use the following types of cookies:

• Essential Cookies: Essential for the basic functionality of the website — maintaining login sessions and providing security.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: To analyze platform usage and improve the quality of service.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

6 Sharing & Disclosure of Information

fswin does not sell your personal information to third parties. However, in certain circumstances we may share your information with trusted partners:

• Payment Processors: To complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
• Identity Verification Services: To complete required KYC (Know Your Customer) processes.
• Technology Service Providers: For server hosting, data storage, and cybersecurity.
• Game Software Providers: Pragmatic Play, Evolution Gaming, Spribe, JILI, and other licensed game developers.
• Legal Authorities: In response to lawful requests from government or judicial authorities as required by applicable law.

All third-party partners are contractually bound to keep your information confidential and use it only for the specified purpose.

7 Data Security Measures

fswin applies industry-standard security measures to keep your information secure:

• SSL Encryption: All data transmission between the website and servers is secured through SSL (Secure Socket Layer) encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Control: Only authorized personnel can access your personal information.
• Security Monitoring: Our systems are continuously monitored so that any unauthorized access attempts are detected immediately.
• Regular Security Audits: The security measures of our platform are regularly reviewed and updated.
• Two-Factor Authentication: An additional layer of protection for account access.

However, transmitting information over the internet is not entirely risk-free. We make every effort to provide maximum protection, but it is not possible to guarantee 100% security.

8 Data Retention Period

fswin retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet legal obligations.

As a general guideline:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, financial and identity-related information may be retained for the applicable legal period.
• Transaction records are retained for a set period for fraud prevention and dispute resolution.
• After the set period has passed, information is securely deleted or anonymized.

9 Your Rights

fswin recognizes the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request correction of any inaccuracies in your personal information.
• Right of Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
• Right to Data Portability: In some cases you may request to receive your information in a structured format.
• Right to Object: You may object to your information being used for specific purposes.

To exercise these rights, contact us directly. We will process your request in a timely manner.

10 Protection of Minors' Information

fswin provides services only to those aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

Our registration process includes age verification measures. If it comes to our attention that information from a minor has been collected for any reason, we will immediately delete that information and close the associated account.

If you have any concerns about the processing of a minor's information, please contact us.

11 International Data Transfers

Although fswin operates for the Bangladesh market, your information may be stored or processed in other countries for technical and operational reasons. In such cases it is ensured that the transferred information remains protected in accordance with the standards of this privacy policy.

We ensure appropriate contractual and technical safeguards for data transfers so that your personal information is always kept secure.

12 Policy Changes & Updates

fswin may update this privacy policy from time to time due to business needs, legal changes, or service improvements. For any significant changes, we will:

• Publish the updated policy on the website and note the date of change.
• Send a notification to your registered email.
• Inform you of the changes after you log in to the platform.

Continuing to use the platform after changes are made means you are considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

13 Responsible Gaming & Information

fswin is firmly committed to responsible gaming. By analyzing information about your gaming behavior, we can identify potentially problematic gaming patterns and provide support where needed.

To learn more about responsible gaming, visit our Responsible Gaming page.